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MUSHKIN’S COMMITMENT TO USER DATA PROTECTION

Data protection is central to Mushkin as we expand our efforts to become the largest storage and memory hardware manufacturer in the world. With a global presence, we continually work to observe compliance worldwide and deploy practices in protecting data and championing user privacy.

As we drive the business daily, we strive to ensure that the data we receive is:

·        Processed lawfully, fairly and in a transparent manner

·        Collected only for specified, explicit and legitimate purposes

·        Adequate, relevant and limited to what is necessary

·        Accurate and kept up to date

·        Held only for the absolute time necessary and no longer

·        Processed in a manner that ensures appropriate security of the personal data

You are encouraged to review our updated terms here:

OUR PRIVACY POLICY

This explains Mushkin’s guidelines to how it collects, manages and processes data. It governs the purposes and lawful grounds for which data Mushkin processes data.

OUR TERMS OF SERVICE

This explains the general terms applicable to all Mushkin services. It contains details of our data processing and seeks consent where necessary.

WHAT IS GDPR?

The General Data Protection Regulation (GDPR), which will apply from 25 May 2018, creates consistent data protection rules across Europe. It applies to companies that are based in the European Union and global companies that process personal data about individuals in the EU.

In summary, the GDPR gives consumers the rights of access, rectification, automated decision making and profiling, as well as the rights to erasure, restrict processing, data portability and object.

We welcome the implementation of GDPR as it is an important step to enabling and empowering individual privacy rights.

ARE THERE SPECIFIC CHANGES THAT WILL AFFECT ME AS A Mushkin SERVICES USER?

Yes. In a conscientious effort to inform our users about how we collect and use your personal information, as well as how you have control over the way we do so, we are updating our terms and conditions of use as well as our privacy policy.

Effective 25 May 2018, all versions of our software and services that do not meet the GDPR regulations will be retired and no longer be usable or valid.

As we look to further reinforce data privacy, we may seek your consent to receive our marketing newsletters. Such requests for consent may be found in our updated terms and conditions; in our upcoming communications and in the installation procedure for our new software updates.

OTHER FREQUENTLY ASKED QUESTIONS (FAQS):

Q: What constitutes personal data?

A: Any information related to a natural person/data subject that can directly or indirectly identify that person.

Some examples are:

·        Name, email, address & phone number

·        Personal Info (sexual orientation, racial identity)

·        Bank details

Q: Who is affected by GDPR?

A: The GDPR not only applies to organizations located within the EU but it will also apply to organizations located outside of the EU if they offer goods or services to, or monitor the behavior of, EU data subjects.

Q: What are the additional controls I have over my personal data on Mushkin software and services?

A: We now offer greater transparency by explaining our data collection and data processing in our terms. Additionally, users are given greater control by providing for specific types of marketing the user may choose to receive.

Most importantly users can opt out at any time by phone: 1-800-569-1868, email: support@mushkin.com or our Support Ticket System and requesting all personal data be removed from our records.

Q: Where can I learn more about GDPR?

A: You may learn more about GDPR through the European Commissions page under Data Protection:

https://ec.europa.eu/info/law/law-topic/data-protection_en

PRIVACY POLICY

This Data Privacy Policy ("Privacy Policy") applies to all websites and mobile applications owned and operated by Mushkin Enhanced MFG., its subsidiaries and/or its affiliates ("Mushkin"), including, but not limited to, , http://www.mushkin.com/, http://www.poweredbymushkin.com/ (collectively the "Site").

Our Commitment

Your privacy is important to us. Since our founding in 1984, it has been our unwavering policy to never sell or trade your personal or contact information to marketers. We continue to stand by this policy today.

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

BY CONTINUED USE OF THE SITE AND SUBMITTING OF PERSONAL INFORMATION TO THE SITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED HEREIN. THIS PRIVACY POLICY INCORPORATES AND IS EXPRESSLY SUBJECT TO THE TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE.

Purpose of Privacy Policy

The purpose of the Privacy Policy is to provide clarity, transparency, and accuracy regarding the collection and use of an individual's personal data for which Mushkin may collect and use for processing.

The Way We Use Information

It is Mushkin Enhanced MFG's policy to respect your privacy regarding any information we may collect from you across our websites, , http://www.mushkin.com/, http://www.poweredbymushkin.com/, and other sites we own and operate.

Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Especially, as we do use information that we collect about you or that you provide to us, including any Personal Information:

·        To present our Site and its contents to you.

·        To provide you with information, services that you request from us. In order to effectively provide customer service to you, it is at times necessary for us to disclose information to our affiliates and other companies that work with us. We do not share your information with outside parties except as provided herein and to the extent necessary to provide you service and maintain our Site.

·        To fulfill any purpose for which you provide information.

·        To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

·        To notify you about changes to our Site or any products or services we offer or provide though it.

·        To allow you to participate in interactive features on our Site.

·        To sponsor you and/or your e-sports team to carry out our obligations arising from any sponsorship agreements entered into between you and us, to notify you about changes to the terms of our sponsorship, or to advertise the fact that you and/or your e-sports team are sponsored by us.

If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (for example, our Sweepstakes entry form), or send us an e-mail stating your request to support@mushkin.com. If we have sent you a promotional e-mail, you may also send us a return e-mail asking to be omitted from future e-mail distributions..

Finally, we may use the information we have collected from you to enable us to audit, research, and analyze our website services to improve Mushkin's products and services and most importantly user experience.

Browser Information Collected on the Website

Various elements of data sets may be collected to track the usefulness of certain actions and to ultimately improve the value to customers of the Site and Mushkin products. Please note that at no time does Mushkin not gather, request, record, require, collect or track any type of Internet users' Personal Information (as listed above) through these processes.

Site Security

For site security purposes and to ensure that this service remains available to all users, the platform for which the Site resides on - commonly known as a "production environment", utilizes a wide-range of software, hardware tools and programs to for the ultimate goal of ensuring its confidentiality, integrity, and availability (CIA) - a concept known as the CIA triad of information security. Tools which are currently in use, or are to be deployed if necessary for the security of the Site are to include, but are not limited to, the following:

·        Network Security and Network Monitoring: Tools that assist in securing the network for which the Site resides on. Such tools include network and perimeter firewalls, web application firewalls, routers, switches, intrusion detection systems, and other related tools.

·        Network Performance: Tools that assist in monitoring all aspects of the Site, such as performance monitoring for website uptime, etc.

·        Other: Additionally, A variety of physical, electronic and procedural safeguards are implemented for helping ensure the safety and security of the Site.

Except for authorized law enforcement investigations by local, state, and/or federal agencies, no other attempts are made by Mushkin to identify individual users and/or their usage habits on the Site.

External Links

The Site may contain links to websites created and maintained by other public and/or private organizations. Mushkin provides these links as a courtesy to our users only. When users click on a link to an external website, they are leaving the Site and are thus subject to the privacy and security policies and the related terms and conditions of these external websites.

Cookies

A cookie is a small file that a website can place on your computer's hard drive in order to collect information about your activities on the site or to make it easier to use certain site functions. The cookie transmits this information back to the website's computer. Many users do not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or prevent it from happening, you can set your browser to warn you when a website attempts to place a cookie on your computer.

As is true of most websites, we use cookies and similar technologies to gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may use this information to analyze trends, administer the Site, track user movements around the Site, and to gather demographic information about our Site users as a whole. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

For more information on our Cookies policy please visit: http://www.poweredbymushkin.com/Home/index.php/cookie-policy

The Information We Collect

We collect several types of information from and about our customers and users of our Site, including information:

·        by which you may be personally identified, such as name, postal address, e-mail address or telephone number ("Personal Information");

·        that is about you but individually does not identify you; and/or

·        about your internet connection, the equipment you use to access our Site and usage details.

We collect this information:

·        Directly from you when you provide it to us.

·        Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us. The information we collect may include:

·        Information that you provide by filling in forms on our Site. This includes information provided at the time of subscribing to our newsletter services, email registrations, requesting support, submitting a customer support ticket, or requesting further services. We may also ask you for information when you enter a contest, sweepstakes, or promotion sponsored by us, and when you report a problem with our Site.

·        Records and copies of your correspondence (including e-mail addresses), if you contact us.

·        Your responses to surveys that we might ask you to complete for research purposes.

·        Your search queries on the Site.

·        Information that you provide through phone, mail and fax interactions or paper registrations that you submit to Mushkin via the Site.

Usage Details, IP Addresses, Cookies. As you navigate through and interact with our Site, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

·        Details of your visits to our Site, including traffic data, location data, logs and other communication data and the resources that you access and use on the Site.

·        Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data. It helps us to improve our Site and to deliver a better and more personalized service. The technologies we use for this automatic data collection may include Cookies and Web Beacons.

When you interact with Mushkin on our Site or otherwise, such as when you call our sales or support staff, you may be required to provide information. For example, we may collect Personal Information relevant to the situation, such as your name, mailing address, billing address, phone number, email address, and contact preferences; your credit card information; information about the Mushkin products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect.

This Site is protected behind a highly secure proven firewall and network security system. Doing so helps to protect the confidentiality of your personal data and information while it is transmitted over the Internet. No method of transmission over the Internet, or electronic storage, is 100% secure. Therefore, while we strive to protect your Personal Information with commercially acceptable practices, we cannot guarantee absolute security. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Retention of your Personal Information

Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When Personal Information is no longer needed, we either irreversibly anonymize the data (and we may further retain and use the anonymized information) or securely destroy the data.

Newsletters

Mushkin offers a e-mail newsletter that may be subscribed too at no cost. Our newsletter is primarily focused on providing regular updates on special offers and deals as well as information on new and upcoming products. To join click here for more information. You can opt-out of our newsletter at any time via the link provided at the bottom of each newsletter mailing, or by sending us an e-mail stating your request to PR@mushkin.com.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, Mushkin NEVER knowingly collects or maintains information at our Site or anywhere on our page from those under the age of 18, and no part of our Site is directed at anyone under 18. If you are under 18, do not use or provide any information on this Site. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will use our best efforts to delete the information as soon as possible.

How You Can Access or Correct Your Information

Mushkin will make good-faith efforts to provide you with reasonable access to your Personal Information for the purpose of correcting this data. To request updates to your information, contact us via email at support@mushkin.com, phone: 1-800-569-1868 (M-F, from 9AM-5:30PM CST), or by writing us at the following address:

Mushkin Enhanced MFG

828 New Meister Lane, Suite 300

Pflugerville, TX 78660

USA

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at any time.

Information Disclosure

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this privacy policy:

·        To our subsidiaries and affiliates.

·        To contractors, service providers and other third parties we use to support our business.

·        To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Mushkin's assets.

·        For any other purpose disclosed by us when you provide the information.

We may also disclose your Personal Information:

·        To comply with any court order, law or legal process, including to respond to any government or regulatory request.

·        To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.

·        If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Mushkin, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The Site includes hypertext links, or pointers, to information created and maintained by other public and/or private organizations. As such, Mushkin only provides these links for your information and convenience, thus, when you select a link to an outside website, you are leaving the Site and therefore subject to the privacy and security policies of these external websites. Additionally, please note the following:

·        Mushkin does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on a linked website.

·        Mushkin does not endorse the organizations sponsoring linked websites and we do not endorse the views they express or the products/services they offer.

·        Mushkin therefore cannot authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website.

·        Mushkin is not responsible for transmissions users receive from linked websites.

Changes in this Privacy Policy

If we decide to materially change our privacy policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this Site after we make changes is deemed to be acceptance of those changes.

WARNING: Please do not update firmware unless absolutely necessary. Firmware updates may result in loss of user data and we recommend you back up your data before updating the firmware.The firmware update process is done entirely at your own risk. Before attempting to update the firmware, back up or make copies of all important files. If the Mushkin SSD firmware update process is interrupted, your SSD may not function properly.

 

 




Mushkin REACTOR TC RAID MANAGEMENT SOFTWARE. (Note: This tool only works with TC versions of the REACTOR Series.)

 





N
ote: If your are experiencing issues with your drive it is recommended to contact tech support via our Support Center ticket system before you try any firmware update.

Cookie Policy

This Cookie Policy explains how Mushkin Enhanced MFG, (collectively “Mushkin”, “we”, “us”, and “ours”) use cookies and similar technologies to recognize you and enhance your experience when you visit our websites www.mushkin.com, www.poweredbymushkin.com, (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies to collect personal information, or that becomes personal information is we combine it with other information. In such cases, our Privacy Policy ( http://www.poweredbymushkin.com/Home/index.php/site-term ) will apply in addition to this Cookie Policy.

Consent

By using these websites you consent to the use of cookies in accordance with this Cookies Policy. You will have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.

What are cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website maybe restricted.  As the means by which you can refuse cookies through your browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices or http://www.youronlinechoices.com .

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit the Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this page indicates when it was last updated.

How to disable cookies?

If you do not agree to the use of these cookies please disable them by declining cookies on the page pop-up or by following the instructions for your browser set out here. Please note that some of the services may not function if cookies are disabled.

Where the organization setting the cookie provides an automated disabling tool in respect of its cookie(s) we list the name of that organization, and the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies policy so that you can easily identify and disable them if you want through your browser controls.

Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.

After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose the cookies are placed, and give you the means to disable them so you should check it from time to time.

What types of cookies does Mushkin use?

We describe the categories of cookies Mushkin and its affiliates and its contractors use below.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as navigating between pages) cannot be provided.

This Website currently uses the following strictly necessary cookies:

Cookie Name

Source

Purpose

Further information

PHPSESSID

Mushkin

This cookie is PHP session ID, a unique identifier of a user’s session. This cookie expires when browsing session ends.

Session cookie

cookieconsent_status

Mushkin

This session cookie implements a cookies notification toolbar which is essential for the operation of our websites. It manages how cookies is handled depending on users.

 

jQuery Migrate 1.4.1

718f800376d6f1afdba242cb1d88f9f4

Mushkin

This cookie is PHP a simple, lightweight jQuery plugin for reading, writing and deleting cookies.

a382a7c3e13789aded2d7e4becec0ba1

Mushkin

This cookie helps select correct language for visitor. By default we only provide all content in English en-GB.

 


Performance Cookies

We make use of analytic cookies to analyze how our visitors use our Website and to monitor Website performance. This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website. The information collected by these cookies is not associated with your personal information by us or by our contractors.

The Website currently uses the following analytic cookies from Google Analytics:

Cookie Name

Source

Purpose

Further information

-utma

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for Google’s privacy policy in respect of Google Analytics

-utmb

-utmc

http://www.google.com/analytics/learn/privacy.html

-utmz

_ga

You may opt out of tracking by Google Analytics by visiting

_gid

_gat

_dc

https://tools.google.com/dlpage/gaoptout?hl=en-GB.

_dc_gtm_UA-33485401-2

_gat_UA- 38308917-1

Persistent cookies.

Advertising Cookies

Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Website, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Website and when you use their services and navigate away from our Website. Their privacy practices are set out below:

In addition to the cookies set by third parties set out above, the following other advertising cookies may also be used:

Cookie Name

Source

Purpose

Further information

Id

doubleclick.net

These doubleclick cookie are to support Advertisements presented in the website.

Persistent cookie

IDE

doubleclick.net

 

Persistent cookie

tfw_exp

Twitter

Advertising

Persistent cookie

_twitter_sess

ct0

external_referer

personalization_id

syndication_guest_id

act

Facebook

Advertising

 

c_user

pl

presence

spin

wd

xs

BizoID

Linkedin

Advertising

 

BizoUserMatchHistory

UserMatchHistory

lang

_guid

_lipt

_lipt

lang

liap

lidc

sdsc

S

CJ

Advertising

 

LCLK

DotomiUser

SESS

NSID

CJSession

PAGE_VIEW

Snap

Advertising

 

PURCHASE

MR

Bing

Advertising

 

ANON

KievRPSAuth

KievRPSSecAuth

MUID

NAP

PPLState

SRCHD

SRCHUID

SRCHUSR

WLID

WLS

_EDGE_S

_SS

_U

MUIDB

HTML email web beacons

Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you, to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

Use of IP addresses and web logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.

Cookies policy does not cover third party websites

Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at support@mushkin.com or by post to:

Mushkin Enhanced MFG

828 New Meister Lane, Suite 300

Pflugerville, TX 78660

USA

  • Operating Hours:

    Monday to Friday 9am to 6pm CST

  • Address:

    Mushkin Enhanced MFG
    828 New Meister Lane, Suite 300
    Pflugerville, TX 78660
    USA
  • Telephone:

    1-800-569-1868
  • Sales:

    Sales@mushkin.com
  • Support:

    Support@mushkin.com  Support Ticket System
  • Marketing:

    PR@mushkin.com